Understanding the Role of Online Patient–Provider Communication in Patient-Centered Care: A Structural Equation Modeling-Based Multigroup Analysis Comparing Brazil and Portugal
This comparative study reveals differences in online patient-provider communication and healthcare satisfaction in Brazil and Portugal, highlighting significant implications for eHealth.
Key Points
This research examines the role of online patient-provider communication in enhancing healthcare satisfaction across two countries.
Utilized structural equation modeling to analyze data from Brazil and Portugal.
Compared online patient-provider communication utilization and healthcare satisfaction outcomes between two countries.
Examined the mediation effects of perceived efficacy in patient-provider interaction.
Direct effects of online patient-provider communication on healthcare satisfaction were not significant in both countries.
Mediation effects were significant in Brazil, indicating indirect benefits.
Brazilian patients reported higher confidence in provider interactions and greater healthcare satisfaction.