Demonstrates a framework for improving internal quality assurance in Vietnamese higher education, suggesting enhanced stakeholder engagement for effectiveness.
Key Points
The aim is to enhance internal quality assurance in Vietnamese higher education using the multi-tier catchball mechanism based on Hoshin Kanri principles.
Analyzed existing models of internal quality assurance to identify limitations.
Synthesized international literature on Hoshin Kanri and quality management.
Developed a four-tier catchball application model involving multiple stakeholders.
Mapped the application to standards within Circular 12 for strategic quality assurance.
Identified the need for flexible feedback loops and multi-level dialogue in internal quality assurance.
Developed a structured execution mechanism for stakeholder engagement.
Demonstrated the model's potential to enhance accreditation evidence through documented outputs.
Highlighted improvements in organizational capacity and a culture of continuous improvement.