Changes in Nurse-Patient Communication Through Health Technologies and Nursing Practices to Recognize and Support Limited Digital Health Literacy: Qualitative Study
Qualitative study explores health technologies' impact on nurse-patient communication and digital health literacy support.
Key Points
The study explores how health technologies affect nurse-patient communication and the practices nurses use for patients with limited digital health literacy.
Conducted a qualitative descriptive study with semistructured interviews of 21 nurses in a hospital context.
The interview guide utilized the 6-function model of medical communication.
Transcripts analyzed by two independent coders using both deductive and inductive approaches.
Nurses reported health technologies enhanced information gathering, providing information, and responding to emotions.
Challenges included difficulties in relationship building and limited use in shared decision-making.
Nurses identified limited digital health literacy through observation and direct questioning.
Support strategies included building trust and tailoring communication, hindered by high workloads and limited knowledge.