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April 3, 2026INTERNATIONAL JOURNAL OF NOVEL TRENDS AND INNOVATION0 citationsOpen Access

Evaluation Of Growth And Customer Satisfaction In Cooperative Banks After Digitalization

An Evaluation of growth and customer satisfaction in cooperative bank after digitalization

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Authors

DGDr. A. GeethaBMB. Mageshwari

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Overview

Evaluates growth and customer satisfaction in cooperative banks after digitalization, indicating significant improvements.

Key Points

  • This study aims to assess the impact of digitalization on growth and customer satisfaction in cooperative banks.
  • Evaluated the growth and client satisfaction following the implementation of digital banking services.
  • Used a combination of quantitative and qualitative methods to gather data.
  • Analyzed key performance indicators such as deposit growth and loan disbursement.
  • Assessed client convenience, service quality, and overall institutional growth.
  • Digitalization positively affected bank growth and client satisfaction.
  • Customers experienced enhanced convenience and reduced waiting times.
  • The bank showed improvements in service delivery and trust in operations.
  • Measurable enhancements in functional effectiveness and competitive positioning within the banking sector were reported.

Cite This Study

Geetha et al. (2026) studied this question.

synapsesocial.com/papers/69cf588f5a333a82146098bchttps://doi.org/10.56975/ijnti.v4i3.231922
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