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April 3, 2026ACM Transactions on Information Systems1 citations

A Survey of Personalization: From RAG to Agent

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XLXiaopeng LiPJPengyue JiaDXDerong Xu

Key Points

  • This survey aims to explore the evolution of personalization in AI, focusing on RAG frameworks and agent-based systems.
  • Systematic examination of personalization stages in RAG: pre-retrieval, retrieval, and generation.
  • Review of recent literature on RAG and agent-based personalization.
  • Summarization of key datasets and evaluation metrics in the field.
  • Identification of core stages and capabilities of personalization in AI systems.
  • Extension of RAG frameworks into more advanced agent-based functionalities.
  • Discussion of challenges, limitations, and potential research directions in personalization.

Abstract

Personalization has become an essential capability in modern AI systems, enabling customized interactions that align with individual user preferences, contexts, and goals. Recent research has increasingly concentrated on Retrieval-Augmented Generation (RAG) frameworks and their evolution into more advanced agent-based architectures within personalized settings to enhance user satisfaction. Building on this foundation, this survey systematically examines personalization across the three core stages of RAG: pre-retrieval, retrieval, and generation. Beyond RAG, we further extend its capabilities into the realm of Personalized LLM-based Agents, which enhance traditional RAG systems with agentic functionalities, including user understanding, personalized planning and execution, and dynamic generation. For both personalization in RAG and agent-based personalization, we provide formal definitions, conduct a comprehensive review of recent literature, and summarize key datasets and evaluation metrics. Additionally, we discuss fundamental challenges, limitations, and promising research directions in this evolving field. Relevant papers and resources are continuously updated at the Github Repo 1 .

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Cite This Study

Li et al. (2026) studied this question.

synapsesocial.com/papers/69cf5dd55a333a821460bc8ehttps://doi.org/10.1145/3802586
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