Public User Services & Technology: A Primer for Librarians is an open-access introduction to the tools, concepts, and practices that shape technology-centered public services in libraries. Developed through an OpenHawks grant at the University of Iowa Libraries, the book features student-authored chapters edited by faculty and graduate staff, each aligned to a core topic in public user services. Designed for MLIS students, beginning librarians, and library workers, chapters may be read independently or used as modular instructional and training resources.
Bateman et al. (Thu,) studied this question.