Empirical insights into supply chain management integration with product lifecycle management: benefits and challenges

Abstract Integration of product lifecycle management systems with supply chain management processes has proven challenging for companies that attempt it, with limited empirical research available on this topic. Consequently, this study aimed to explore whether implementing product lifecycle management systems can enhance supply chain management within an organisation. To obtain relevant data, this study employed a single qualitative case study design, using in-depth semi-structured interviews and on-site observations conducted at ABC TECH to examine how Sovelia PLM supports supply chain processes. The data was collected from a company in Northern Europe that uses Sovelia lifecycle management software. Findings showed that this software generally aids in enhancing supply chain process integration, traceability, and structure. However, it is design-centric, which makes it more difficult to adequately address the supply chain management department’s operational requirements. These insights may enhance the decision-making processes and guide actionable strategies for seamless integration. The findings call for a more holistic product lifecycle management system that encapsulates both design and supply chain functionalities, thereby ensuring cohesive operations and improved communication within the company’s supply chain network.