Financial Inclusion and Mobile Banking in East Africa: M-Pesa, Equity Bank, and Beyond: Lessons from the COVID-19 Pandemic

Key Points

• The research aims to assess the impact of mobile banking on financial inclusion in East Africa, particularly in Nigeria.
• Conducted survey research to gather data on mobile banking usage.
• Analyzed institutional and policy dynamics relevant to the African context.
• Reviewed existing scholarship on financial inclusion.
• Identified key factors that promote financial inclusion through mobile banking.
• Highlighted the effectiveness of M-Pesa and Equity Bank's strategies during the pandemic.
• Provided insights into the implications for policy-making in the financial sector.

Abstract