The Influence of Emotional Intelligence on Employee Burnout at Hotel Industry

The hotel industry is a frontrunner for rapid growth and at the same time one of the most emotionally demanding sectors. Employees in this field are expected to exhibit a high level of courtesy, patience, and professionalism all through the work-day. Daily face-to-face encounters with guests, resolving angry customers, interdepartmental coordination, and working long irregular hours are some of the ways through which hotel employees get a significant level of emotional strain. These strains are often the main cause of burnout: a state involving physical exhaustion, emotional fatigue, and low job satisfaction. Emotional intelligence is a powerful tool in identifying and controlling our feelings, staying composed under stress, and showing understanding even in difficult situations. Results from the study indicate that emotionally intelligent employees suffer from lesser burnout as they have better coping skills for stress and maintain good interpersonal relationships and results also point to the fact that training employees on how to develop their emotional intelligence through well-designed programs can lead to a reduction of burnout, improve employee health, and help to build a successful and sustainable organization in the hospitality industry at large.