What question did this study set out to answer?

The research aims to identify strategies for utilities to facilitate the replacement of lead service lines on customer properties.

April 18, 2026

Removing Barriers to Customer‐Side Lead Service Line Replacements

Key Points

The research aims to identify strategies for utilities to facilitate the replacement of lead service lines on customer properties.
Analyzed current compliance requirements under the Lead and Copper Rule Improvements.
Identified tools to assist utilities in accessing private properties for replacements.
Evaluated strategies for effective communication with property owners.
Compiled a range of tools and strategies that enhance utility programs.
Identified key challenges in accessing customer properties for lead line replacements.

Abstract

Water systems aiming to comply with the Lead and Copper Rule Improvements must fully replace utility‐ and customer‐owned lead service lines, but access to private property can be challenging. Fortunately, a range of tools and strategies are available to help utilities advance full replacement programs that include customer‐owned lead service lines.

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Authors

Sandra Kutzing

Kristin Epstein

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Opflow

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Building similarity graph...

Analyzing shared references across papers

Removing Barriers to Customer‐Side Lead Service Line Replacements

Key Points

Abstract

Citation Network

Connected Papers

Discussion

Authors

Journals

Actions

References and Citations

Citation Network

Connected Papers

Discussion

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