Measuring Clients’ Satisfaction and Trust in Community Health Workers: Results From a Cross-Sectional Survey

Key Points

• This research aims to assess clients' satisfaction and trust in community health workers (CHWs) and explore factors influencing these perceptions.
• Conducted a cross-sectional survey among clients served by community health workers.
• Evaluated the impact of unmet social needs on clients' satisfaction and trust.
• Analyzed the integration of CHW programs with health and social care systems.
• Clients with unmet social needs reported lower satisfaction and trust in CHWs.
• The alignment of CHW programs with social care systems is critical for enhancing trust.
• Data supports CHWs as vital for delivering trusted health information.

Abstract