Yeterlilikten Eyleme: Kapadokya'da Duygusal ve Sosyal Yeterlilikler Bireysel İş Çıktılarını Nasıl Etkiliyor?

The aim of this study is to examine the impacts of emotional and social competencies on individual work outcomes in the hospitality industry. The data for the study were obtained from 451 hospitality employees in hotels operating in Nevşehir province (Cappadocia) by means of a structured questionnaire. Confirmatory Factor Analysis was applied to confirm the reliability and validity of the scales used to collect data in the study. At the same time, multiple regression analysis was conducted to test the hypotheses put forward in the study. The results demonstrated that the dimensions of emotional and social competencies play a pivotal role in predicting individual work outcomes. Self-management and relationship management as the dimensions of emotional and social competencies positively affected affective commitment, but self-awareness negatively affected affective commitment. It was also observed that the self-management and relationship management dimensions of emotional and social competencies positively affected innovative work behavior. In addition, both self-awareness and self-management positively affected job satisfaction. On the other hand, the results showed that social awareness and relationship management had a positive and significant effect on task performance. Lastly, the paper concludes by discussing both theoretical and practical implications for hospitality industry employees and managers, highlighting the study's limitations and offering directions for future research.