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May 7, 2026International journal of organizational analysis0 citations

Retraction notice: Corporate social responsibility and customer loyalty: mediating role of corporate reputation among generation Z customers of Nepali commercial banks

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Key Points

  • To investigate the relationship among corporate social responsibility, customer loyalty, and corporate reputation specifically within Generation Z of Nepali commercial banks.
  • Analysis of corporate social responsibility and customer loyalty
  • Focus on Generation Z demographic
  • Assessment of corporate reputation as a mediating factor
  • The article has been retracted due to errors in referenced papers
  • Responses from the authors were not obtained during the inquiry
  • Authors' findings could not be relied upon

Abstract

The publisher of the International Journal of Organizational Analysis wishes to retract the article Subedi G, Pokhrel L, Basnet D (2024), “Corporate social responsibility and customer loyalty: mediating role of corporate reputation among Generation Z customers of Nepali commercial banks.” International Journal of Organizational Analysis, Vol. 32 No. 8 pp. 1501–1521. Link to the cited article. It has come to our attention that a significant number of the papers referenced do not exist or contain errors. As a result, the content can not be relied upon. As part of the investigation, the authors were contacted to provide an explanation, but they did not respond to our requests. The publisher of the journal sincerely apologizes to the readers.

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Cite This Study

A 2026 study studied this question.

synapsesocial.com/papers/69fbe2b3164b5133a91a2228https://doi.org/10.1108/ijoa-04-2026-6919
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