Quality Assessment for Health Promotion Services in Primary Health Care Centers at Southern of Babylon Province

Abstract Background: Health promotion was defined as enhancing a person’s living, working, and physical surroundings as well as her/his education and leisure, which is clear as insuring her/his health. It is a planned, system-wide effort that touches on a person’s life. The value of quality, the cornerstone of the healthcare system, is rising quality underlies the capacity of the industry to progress and promote health, which positively influences and enhances patient happiness. Objectives: To assess the quality of health promotion services in primary health care center. Identify the appropriate structure for health promotion services in primary health care centers, and to identify clients’ satisfaction toward health promotion services in primary health care centers. Materials and Methods: Descriptive cross-sectional study design has been made in the primary health care centers in Southern Babylon Province, Iraq, from 9 November 2022 to 10 June 2023. The data collection was conducted by self-report questionnaire and observation, which includes (10) primary health care centers, (60) health workers, and (240) clients who visit the primary health care center to receive health care services. Results: The results of the study found that most of primary health care centers (70%) have fair infrastructure and services score. The total result of the health workers’ job performance, as the total mean was (2.07), where the Fair was the highest percentage (45%). Conclusion: The assessment of quality of primary health care center organization (structure) find lack of the financial resources and shortage health care provider in health promotion units that must be available to support the implementation of the program and achieve its requirements.