What question did this study set out to answer?

This research aims to improve the user experience of digital self-order services for middle-aged and older adults by reconfiguring the BASIC framework to fit their characteristics and context.

May 13, 2026The Journal of the Korea Contents Association0 citationsOpen Access

Reconfiguring the BASIC Framework for Middle-Aged and Older Adults: Application to the Usability Evaluation of Restaurant Digital Self-Order Services

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JKJung-In Kim KHKwang-Soo Ha

Key Points

This research aims to improve the user experience of digital self-order services for middle-aged and older adults by reconfiguring the BASIC framework to fit their characteristics and context.
Developed a reconfigured BASIC framework with 25 evaluation items applicable to various platforms.
Conducted usability evaluations of three platforms: independent kiosks, built-in table tablets, and QR code-based mobile orders with five middle-aged and older adults.
Analyzed usability issues and accessibility barriers, validating the framework by capturing 94.6% of observed problems.
Captured 88 out of 93 observed usability problems, validating the framework's effectiveness.
Identified that usability issues arise primarily from contextual factors rather than personal capability deficiencies.
Confirmed that the context of use is more critical than interface quality for middle-aged and older adults.

Abstract

이 연구는 중·고령층의 외식 매장 디지털 주문 서비스 사용자 경험 개선을 위해 Basic 프레임워크를 중·고령층의 특성과 외식 매장의 환경적 맥락에 맞게 재구성하고, 다양한 플랫폼 유형에 적용 가능한 5개 요소 25개의 세부 평가 항목을 개발하였다. 중·고령층 사용자 5명을 대상으로 실제 매장 환경의 3개 플랫폼(독립형 키오스크, 테이블 내장형 태블릿, Qr코드 기반 모바일 주문)에서 주문 태스크를 수행하는 사용성 평가를 진행하여 중·고령층의 사용성 문제점과 접근성 장벽을 파악하였다. 도출된 사용성 문제를 개발된 프레임워크 평가 항목에 대입하여 타당성을 검증한 결과, 관찰된 문제의 94.6%(93개 중 88개)를 포착하였으며, 미포착 문제 분석을 통해 프레임워크를 보완하였다. 연구 결과, 중·고령층의 사용성 문제는 개인 능력 부족이 아닌 환경적·맥락적 요인에서 비롯되며, 인터페이스 품질보다 사용 맥락이 더 결정적임을 확인하였다. 개발된 중·고령층 특화 Basic 프레임워크와 평가 도구는 디지털 주문 서비스의 중·고령층 접근성을 체계적으로 평가하고 개선점을 도출하는 실용적 도구로서, 외식 산업뿐만 아니라 향후 다양한 무인 시스템 영역으로 확장 적용되어 중·고령층의 디지털 접근성 향상에 기여할 수 있기를 기대한다.

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Cite This Study

Kim et al. (2026) studied this question.

synapsesocial.com/papers/6a04141c79e20c90b44444d4 https://doi.org/10.5392/jkca.2026.26.04.528

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May 13, 2026The Journal of the Korea Contents Association0 citationsOpen Access

Reconfiguring the BASIC Framework for Middle-Aged and Older Adults: Application to the Usability Evaluation of Restaurant Digital Self-Order Services

View Full Paper

JKJung-In Kim KHKwang-Soo Ha

Key Points

This research aims to improve the user experience of digital self-order services for middle-aged and older adults by reconfiguring the BASIC framework to fit their characteristics and context.
Developed a reconfigured BASIC framework with 25 evaluation items applicable to various platforms.
Conducted usability evaluations of three platforms: independent kiosks, built-in table tablets, and QR code-based mobile orders with five middle-aged and older adults.
Analyzed usability issues and accessibility barriers, validating the framework by capturing 94.6% of observed problems.
Captured 88 out of 93 observed usability problems, validating the framework's effectiveness.
Identified that usability issues arise primarily from contextual factors rather than personal capability deficiencies.
Confirmed that the context of use is more critical than interface quality for middle-aged and older adults.

Abstract

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Cite This Study

Kim et al. (2026) studied this question.

synapsesocial.com/papers/6a04141c79e20c90b44444d4 https://doi.org/10.5392/jkca.2026.26.04.528

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