Moderating Effect of Regulatory Framework on the Relationship Between Information Communication Technology Dynamics and Performance of E-Government Systems

Abstract: Kenya has heavily spent considerably in e-government systems with the aim of ensuring an efficient, transparent and accessible public services for full realization of vision 2030. Nevertheless, the performance of e-government systems has always been facing several challenges. Therefore, the study evaluated the moderating role of regulatory framework on the relationship between ICT dynamics and e-government performance within the Ministry of Education. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used to guide the study. A sum of 14 e-government systems used by the Ministry of Education were evaluated applying descriptive and explanatory research designs. The census approach comprised principal ICT officers, senior ICT officers, ICT officers 1 and 2, assistant ICT officers, and the individuals using e-government systems. A semi-structured questionnaire was used in gathering primary data, whereas quantitative data assessments included used of descriptive (mean and standard deviation) and inferential measurements (correlation and regression). The regulatory framework contributed to significant moderating effect on relationship between ICT Dynamics and performance of e-government systems. The study finds that regulations assist the Ministry of Education in evaluating the effects of electronic systems on educational outcomes and service provision. The study suggests that the Ministry establish a policy framework defining objectives, scope, and operational guidelines for e-government systems in education. This framework should incorporate the dynamism of data privacy measures, security protocols, and access controls. Keywords: ICT Dynamics, Regulatory framework, Performance. Title: MODERATING EFFECT OF REGULATORY FRAMEWORK ON THE RELATIONSHIP BETWEEN INFORMATION COMMUNICATION TECHNOLOGY DYNAMICS AND PERFORMANCE OF E-GOVERNMENT SYSTEMS Author: Mutua Kimanthi Francis, Prof. Rosemary James, Dr. David Nzuki International Journal of Computer Science and Information Technology Research ISSN 2348-1196 (print), ISSN 2348-120X (online) Vol. 14, Issue 2, April 2026 - June 2026 Page No: 57-62 Research Publish Journals Website: www.researchpublish.com Published Date: 12-May-2026 DOI: https://doi.org/10.5281/zenodo.20134183 Paper Download Link (Source) https://www.researchpublish.com/papers/moderating-effect-of-regulatory-framework-on-the-relationship-between-information-communication-technology-dynamics-and-performance-of-e-government-systems