Abstract Background / Purpose This study examines the significance of the pre-training phase and its impact on subsequent learning outcomes. It investigates the critical role of contemporary digital technologies in employee development, specifically during the initial pre-training stage. The research aims to provide a deeper understanding of how these technologies support, rather than diminish, lecturer–learner interaction. Methods To achieve this objective, the paper utilized a mixed-methods approach. First, four semi-structured interviews were conducted to capture the organizational perspective. Subsequently, the authors surveyed participants to gather learner perspectives, allowing for the analysis of the training environment. Results The findings confirm that interaction between the lecturers and learners is pivotal to the employee development process, particularly during the pre-training phase. Additionally, the results indicate that digital solutions positively influence both parties in achieving primary learning goals. Conclusion The findings of this study offer significant theoretical and practical implications. The research highlights that pre-training activities function as a catalyst for effective employee development and subsequent organizational implementation. Furthermore, by integrating organizational and employee perspectives within a European context, this study provides a holistic view of modern training complexities.
Ostin et al. (Fri,) studied this question.