In this study, we explored the complex information journeys of women residing in second-stage shelters in Alberta, Canada, using a grounded theory approach. Analysis of detailed interviews with 20 participants who have experienced intimate partner violence (IPV) uncovered the multifaceted challenges women faced as they navigated the interconnected systems of legal, financial, housing, and social support services. The theory generated was navigating the maze, which aptly reflected their experiences, highlighting the barriers and facilitators encountered along the way to obtaining information critical to their decision-making about their lives. Five key themes were identified: the Elusiveness of Entry, the Full-Time Job of managing support systems, the My home–their ‘house rules’: tensions between individual needs and shelter rules, Endless Corridors of decision-making, and the Shared Wisdom among residents. The researchers emphasized the need for greater clarity, support, and equity within the shelter system to better assist women in their journey towards independence and safety. These findings have significant implications for policy and practice, advocating for a more transparent and supportive approach to second-stage shelters.
Rempel et al. (2025) studied this question.