Knowledge Management (KM) Practices at Northeastern College: Insights from the College of Liberal Arts Students

Abstract : One of the competitions in the knowledge economy is becoming increasingly crucial, and many HEIs are adopting knowledge management as a tool to sustain their market position. This study aims to determine and analyze the level of awareness and knowledge of the respondents from the College of Liberal Arts at Northeastern College regarding knowledge management and their practice of knowledge creation, capture, organization, storage, dissemination, and application. Specifically, it describes how respondents’ profiles and their levels of awareness and knowledge of KM relate to KM practice. Using the quantitative method, a survey was administered among 50 students. The data were analyzed using frequency percentages and a weighted mean. Results revealed that respondents are moderately aware and knowledgeable about KM. The study concludes that the institution is practicing the KM processes. However, knowledge organization and knowledge application are the most practiced and observed. The level of awareness of KM affects respondents perceived practice of the knowledge management processes, while the level of knowledge does not.