Dual-channel retail competition with bidirectional information free-riding and market segmentation

Puntos clave

• Market segmentation leads to distinct consumer behavior patterns across channels, affecting retail strategies.
• The interaction of bidirectional information free-riding significantly influences retail competition dynamics.
• Observational analysis highlights the dual-channel structure in retail and its implications for market efficiency.
• Findings suggest that managing free-riding behavior can enhance overall competitive performance in retail.