Influence of Technology Adoption on Performance of Kenya Revenue Authority in Nairobi City County, Kenya

Abstract: The Kenya Revenue Authority encounters difficulties in meeting revenue target, with reports showing a decline in performance due to tax collection inefficiencies, low tax compliance and a larger proportion of Kenya’s economy is informal, remaining untaxed. Therefore, this study sought to investigate the influence of technology adoption on performance of Kenya Revenue Authority in Nairobi City County, Kenya. The study applied descriptive research design. The target population was Kenya Revenue Authority headquarters in Nairobi City County, Kenya. The respondents were 2813 employees from 15 divisions of the company identified through stratified sampling approach and a sample size of 350 respondents was obtained. A semi-structured questionnaire was used for data collection. Descriptive statistics and inferential statistics were used in the analysis of quantitative data. The found that technology adoption (β=0.585; p=0.001) had a positive significant influence of performance of Kenya Revenue Authority. The study concluded that technology is a central support of current tax administration that has a direct correlation with improved revenue collection and managerial efficiency. The study recommends that the company should establish and upgrade its current information technology systems that delay the full achievement of technological advantages in revenue monitoring. Keywords: Technology adoption, Organizational Performance, Revenue Collection. Title: INFLUENCE OF TECHNOLOGY ADOPTION ON PERFORMANCE OF KENYA REVENUE AUTHORITY IN NAIROBI CITY COUNTY, KENYA Author: Mohamed Adan Mohamed, Dr. Felistus Hilda Makhamara International Journal of Social Science and Humanities Research ISSN 2348-3156 (Print), ISSN 2348-3164 (online) Vol. 14, Issue 1, January 2026 - March 2026 Page No: 378-384 Research Publish Journals Website: www.researchpublish.com Published Date: 30-March-2026 DOI: https://doi.org/10.5281/zenodo.19335792 Paper Download Link (Source) https://www.researchpublish.com/papers/influence-of-technology-adoption-on-performance-of-kenya-revenue-authority-in-nairobi-city-county-kenya