Characteristics of Chat-based Cancer Counseling and Counseling Skills Used by Cancer Counselors in Japan

Key Points

• This research aims to clarify the characteristics of chat-based cancer counseling and identify the skills required by cancer counselors in Japan.
• Conducted focus group interviews with cancer counselors (CC) involved in chat counseling.
• Extracted and coded narratives related to the characteristics of chat counseling and skills used by CC.
• Categorized the data based on similarities in content.
• Identified key features of chat counseling, such as ease of access regardless of the client's circumstances.
• Highlighted the diverse age range, device use, and typing speed of clients.
• Indicated that the chat process adapts to the client's pace and allows information sharing through links.
• Noted that written communication helps clients organize their thoughts and view problems objectively.
• Defined essential skills for CC including preparation for information provision and the ability to empathize with clients.

Abstract