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While the use of data in business-to-business marketing is not a new phenomenon, the digitization and digitalization of business-to-business firms' business models have recently attracted a great deal of attention. With the aim of creating an overview and consolidating this stream of research, the present paper offers a brief historical overview of research on digitization and digitalization in business-to-business markets – concluding that this discussion has a long tradition and, thus, is not a new phenomenon. We develop a definition of digitization capability as a basis for discussing how a firm's digitization capability interacts with its business model to allow for data-enabled growth, i.e. its digitalization, and we highlight promising avenues for future research.
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Thomas Ritter
Carsten Lund Pedersen
Industrial Marketing Management
Copenhagen Business School
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Ritter et al. (Tue,) studied this question.
www.synapsesocial.com/papers/69dd2db50a7b4bc8c4100e91 — DOI: https://doi.org/10.1016/j.indmarman.2019.11.019