A Unified Model of Information System Success, Innovation Resistance, and Identity Theories: The Impact of Quality, Resistance, and Identity on User Satisfaction, Intention to Use, and Net Benefits

Key Points

• The research aims to explore how quality, innovation resistance, and identity influence user satisfaction and intention to use information systems.
• Surveyed 300 domestic ERP users
• Utilized PLS-structural equation modeling for analysis
• Evaluated the relationships between quality factors, innovation resistance, and user identity
• Quality factors significantly increased user satisfaction and intention to use
• Functional barriers negatively impacted intention to use
• Psychological barriers had no significant effect
• User identity strengthened both user satisfaction and intention to use
• Quality and identity factors positively influenced net benefits

Abstract