The Effect of Caregivers’ Verbal Abuse Experience on Turnover Intention : Mediation of Emotional Exhaustion and Moderation of Calling

Key Points

• The study aims to analyze how caregivers' experiences of verbal abuse affect their intention to leave their jobs, focusing on emotional exhaustion and calling as factors.
• Survey conducted with 157 caregivers from long-term care institutions in Seoul and Gyeonggi Province.
• Used SPSS and Amos software for statistical analysis.
• Assessed the mediation effect of emotional exhaustion and the moderation effect of calling.
• Verbal abuse positively influences emotional exhaustion (β = .447, p < .001).
• Emotional exhaustion is significantly related to increased turnover intention (β = .303, p < .001).
• Verbal abuse directly increases turnover intention (β = .230, p < .01).
• Emotional exhaustion mediates the relationship between verbal abuse and turnover intention (β = .135, p < .001).
• The sense of calling moderates the relationship, reducing the negative impact of verbal abuse.

Abstract