It is the Unknown That Matters

Key Points

• The aim is to develop a model for improving access to ambiguous information in postgraduate training programs.
• Developing a novel conceptual model for accessibility of unknown information.
• Assessing the perspectives of program directors (PDs) on resident difficulties.
• Identifying systematic strategies for implementing learner education handovers.
• The model highlights the challenges in anticipating resident struggles by PDs.
• It suggests that systematic efforts are necessary to improve education handovers.
• Innovation is needed to address currently unknowable information in undergraduate programs.

Abstract