The rapid proliferation of generative artificial intelligence and automated systems has radically transformed human interaction, introducing emerging forms of functional affective expression that profoundly challenge traditional biological definitions. These advancements rely on what the existing literature terms ‘artificial empathy’, a computational capacity for affect detection and proxy generation known for nearly 2 decades. However, the social sciences urgently require a broader structural categorization to evaluate its systemic implementation. Therefore, this study conceptually extends and systematizes this existing literature by proposing the advanced sociological construct of ‘Teleological Empathy’. The research is framed within a qualitative, theoretical‐constructive methodology, based on a critical documentary review of interdisciplinary sources from psychology, sociology, artificial intelligence, alignment ethics and the philosophy of language. Through abductive reasoning and robust theoretical triangulation, the study identifies categorical gaps in the current academic treatment of nongenuine, functional empathy. The main result is the formal definition of Teleological Empathy as a form of goal‐oriented and purposefully designed empathic expression that successfully fulfils specific, legitimate communicative functions in human or technological contexts, completely without requiring a subjective, biological affective experience on the part of the agent. To operationalize this construct, five key defining characteristics are rigorously distinguished: strategic intentionality, discursive or algorithmic design, absence of internal emotional experience, contextual coherence and functional legitimacy. Moving beyond the outdated ontological debate of ‘real versus fake’» empathy, this proposal provides specific operationalization guidelines for future empirical validation, ultimately offering a robust analytical framework specifically designed to evaluate interactional ethics, value alignment and organizational standardization in an increasingly automated world.
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Francisca Márquez
Giovanni Efraín Reyes Ortiz
Advances in Human-Computer Interaction
Universidad Complutense de Madrid
Universidad del Rosario
EAE Business School
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Márquez et al. (Thu,) studied this question.
www.synapsesocial.com/papers/69df2c9ee4eeef8a2a6b1c58 — DOI: https://doi.org/10.1155/ahci/8435912