The Impact of Military Food Service Experience on Organizational Trust -Evaluating the Effectiveness of the ‘Better Dining Facility’ Project-

Key Points

• The research aims to assess how military food service experiences influence psychological well-being and trust within organizations.
• Applied S-O-R (Stimulus–Organism–Response) theory.
• Surveyed 242 military personnel using a 7-point Likert scale.
• Conducted reliability, validity, factor analysis, and structural equation modeling (SEM) using SPSS and AMOS.
• Food quality, assurance, responsiveness, hygiene, and convenience positively influenced psychological well-being.
• Psychological well-being served as a mediator between food service experiences and organizational trust.
• Demonstrated that improved food quality contributes to emotional stability and trust among military personnel.

Abstract