Fan economy in the Chinese media and entertainment industry: How feedback from super fans can propel creative industries’ revenue

The media and entertainment industry in China is witnessing the changing nature of its relationships between fans and the artists/studios they follow. Fans, once merely passive recipients of marketing campaigns, are now shifting from sharing their original work (fan art, fan vids, fan fics) as active members of fan communities, and participants within the “gift economy”, to being content experts leveraged as co-creators by studios seeking to ensure the success of productions before they are released into the marketplace. China’s media and entertainment companies are beginning to embrace the creative powers of their fans, and are seeking new ways to develop, invest in, and nurture their fan community towards the co-creation of products, especially with high level “super fans”, surpassing the mere driving of purchases through lifestyle affinity. In this paper we define and discuss elements of Chinese “fans”, their evolving relationship with artists and studios, and their impact on the Chinese media and entertainment industry. This includes a description of fan “levels”, an adaptation of the ARPU (average revenue per unit) used to measure fan value, and a review of social media platforms that provide a technological base for company/fan interaction. We share examples from China’s music, film, and television industries based on interviews with industry practitioners, and offer some insights on how companies can benefit from this collaborative product development practice. In conclusion, we draw parallels between the direction of the fan-studio collaboration process with the rapidly expanding innovation process known as “design thinking”, where companies incorporate feedback from side-by-side collaboration with customers and expert users during the product development process.