How do supply chain management, operational flexibility, and employee engagement interact in community pharmacies?

Abstract Objective The current study aims to examine the relationship between supply chain management, operational flexibility (OF), and employee engagement (EE) in community pharmacies in Northern Jordan. Methods This study employed a cross-sectional design. A convenience sample of 300 pharmacists working in community pharmacies located in Northern Jordan was chosen as the participants. The data were collected using self-report instruments and analysed using SPSS statistics Version 25. Key findings The sample included 49.3% women and 50.7% men, with a mean age of 36.2 years (SD ± 10.1). Respondents demonstrated moderate to high levels of supply chain management (M = 5.1, SD ± 1.3), EE (M = 4.9, SD ± 1.4), and OF (M = 4.15, SD ± 1.2). Simple linear regression analyses indicated significant positive relationships among the study variables. OF had a strong positive effect on SCM (β = 0.78, P .001), while EE also positively influenced SCM (β = 0.36, P .001). Moreover, OF significantly predicted EE (β = 0.65, P .001). Conclusion The findings highlight that both OF and EE are significantly associated with supply chain management practices. These results underscore the importance of fostering flexibility and employee involvement to enhance in supply chain operations.